Refund policy

Refund policy – United States

At Concept Global, we want you to be fully satisfied with your purchase. If anything isn’t right, our team is here to assist you quickly and professionally.

99-Day Satisfaction Guarantee

You have 99 days from the date you receive your order to request a refund or replacement.

Please include your order number so we can assist you faster.

What Issues Are Covered

We’re happy to help if:

  • Your item arrived damaged

  • You received the wrong item

  • You experienced a quality concern

  • You changed your mind or ordered the wrong style/size (items must be unused and in original condition)

What We Might Request

To help our quality team improve future products, we may ask for a quick photo of:

  • Damaged

  • Incorrect item

  • Quality concerns

This helps us improve and avoid future issues.

Refund Processing

Once processed, your refund will be sent back to your original payment method.
Processing time:

  • Credit/debit cards: 3–10 business days

  • PayPal / Shop Pay / Klarna: Often faster

Replacements

If you'd prefer a replacement, we’ll ship it at no extra cost.

Return Shipping

If a return is needed, please contact us first and our team will provide you with further instructions. For defective, damaged, or incorrect items, we cover return shipping. For change of mind or wrong size, you are responsible for return shipping costs. We do not charge restocking fees.

2-Year Limited Warranty

All Concept Global products are backed by a 2-Year Limited Warranty that covers manufacturing defects in materials and workmanship. If a valid claim is made, we will, at our option, repair the item, send a replacement, or issue a refund.

  • What is Covered:

    • Defective seams, hardware, zippers, fasteners, or structural manufacturing defects.


  • What is Not Covered:

    • Normal wear and tear (such as scratches, fabric fading, stretching, or natural aging of leather).

    • Damage resulting from accident, misuse, abuse, unauthorized modification, or failure caused by improper attachment.

To submit a claim please contact our support team at support@conceptglobal.co with your original proof or purchase (or order number) and photos showing the issue.

 

Customer Service

Our support is open every day. We're here to help with any questions or concerns you might have.

EXTENDED 99-DAY MONEY-BACK GUARANTEE

No-risk gifting. Test it for 99 days and get your money back if you aren't satisfied.